We have a variety of missions that may be visible on your app at any given time. Our on-location missions may require you to check the prices of items in store and take a photo while remaining undercover. We may also have survey type missions available that you can complete from anywhere.
Before accepting a mission ensure you read the ‘Mission Overview’ instructions as this will give you an idea of what the mission is and what is required.
All Field Agent's missions are optional, so it’s completely up to you which missions you complete. Once you download the app and set up your account, you can view the available missions within your location. Before accepting a mission, you can read the “Mission Overview” to decide if you want to do the task.
Most of the in-store missions require you to remain undercover. This means you must not reveal yourself as a Field Agent to any staff members and must act like an ordinary customer in store.
Missions typically pay between R100 and R300 each. This can be a lot more, depending on the complexity. Before you accept a task, you can see the mission payment in large green text. If the mission requires you to make a purchase, an amount may also be provided for reimbursement; this will be detailed in the ‘Mission Overview’ instructions. The money you earn is stored in your Field Agent account until you decide to cash out (withdraw money). There is no minimum or maximum amount required before you cash out.
You can create an account with us by downloading the Field Agent App on your Google Play store on your device. Once you have created an account, you can sign into the app and start completing missions!
All available missions are listed on the Field Agent App and are available on a first-come-first-served basis. Once an agent has reserved an assignment, it is no longer available for anyone else to complete. If the task is not completed, it gets re-released for other agents to complete.
If you see a mission you can complete, you can accept it, and you will usually have a 2 HOUR reservation window to complete the mission. You can then go to the 'My missions' tab to see the mission; once at the store/location, you will need to complete the mission on your App while you are there; for example, the photos must be taken in the App while you are in the mission.
On-location missions must be submitted at the location where they were completed. Ensure you read and follow all instructions carefully. Once you have answered all questions, you must submit the mission and wait for the green 'Congratulations' screen to appear before closing the App. Then you're done! Our team will then need to review your submission before it is approved.
If you have just signed up and cannot see any missions, please ensure you have answered all your profile questions, as this helps to be targeted for tasks. Please check that your location is on and that your location settings are set to see assignments within 90km from your location.
If you leave the app for an extended period of time, your status will change from "Active" to "Dormant". To refresh your status, you need to do the following (remember your password):
Please keep a look out on social media, enable emails in your profile and notifications in your app settings, and check your inbox and notifications for updates and reminders
There should always be some non-paying missions available for guidance. If you are still unable to see any missions at all, please contact us at agent@fieldagentsa.com for further assistance.
It is critical that, as a Field Agent, you work undercover and discreetly in-store to get accurate and unbiased data for each mission. Nowadays, it's quite common for people to use their phones a lot, including taking photos, so this is not unusual behaviour for a person in a store. However, we ask that you remain discreet, and we have a few tips we can share from other agent's experiences, in particular for taking photos in-store:
Act like you are texting or using your phone.
Don't lift your phone too far out from your body or make it obvious that you are taking a photo.
Have a reason for taking the photos in case a store staff member notices and approaches you about it. e.g., "I am taking a photo of this for my brother's school assignment" or "I am shopping for my mum and am not sure which brand she was after, so I have just taken a photo of it and sent it to her to check it's the one that she wanted."
Although at the end of the day, if the store staff (or any shopping centre staff/security) notices what you are doing and ask you to stop, you should stop. Please do not proceed with the task; cancel your mission on the app (you can do this by going to My missions page, then swiping across the mission and clicking the red Cancel button that appears). You can let us know what has occurred too by emailing us; we would appreciate it.
If you need to cancel a mission reservation, please follow the steps below:
• Go to the "My missions" page on your app (accessible from the left hand pull out menu)
• Find the mission you wish to cancel and swipe across the name to reveal a red "Cancel" button
• Please press this "Cancel" button and follow the prompts to delete your reservation.
The reservation windows start the moment you accept a mission. If the timer runs out, your reservation will expire, and any data you may have input will be lost. If you know you won’t be able to complete the mission in time, please cancel the reservation. If the task is still available on your app once you can complete it, you are welcome to reserve the mission again.
Usually, tasks take a few hours to a couple of days to be reviewed, depending on the nature of the project and the volume of responses received. You can check on the status of your submission but going to ‘Account’ and then clicking on the ‘Earnings’ tab.
Approved missions will appear under ‘Earnings,’ missions still waiting to be reviewed will appear under ‘In Review.’ If your task has been denied, you will usually receive a PUSH notification and an email to explain why these missions appear under ‘Denied.’ If you are concerned, please get in touch by emailing agent@fieldagentsa.com.
If your mission is denied, you will receive an email explaining why. The main reason missions get denied when data is incomplete, incorrect, or invalid. We provide detailed mission instructions to avoid these scenarios in the first place and always try to be fair and reasonable. Still, unfortunately, if we are unable to provide it to our client, we cannot pay you for the task, and the data you have submitted gets discarded. If you think something has gone wrong, please feel free to email us at agent@fieldagentsa.com to explain further.
Cash-out requests are processed three times a week. Once your cashout has been processed, it usually takes 2 to 3 working days for the money to reach your account.
If you want to update your email address, you can do so in the App, under your account settings, contact information. Otherwise, please contact us at agent@fieldagent.com, and we can update this. Please do not create another account, as having multiple accounts is against our terms and conditions, and your account will most likely be disabled.
We’re always here to help. You can get in touch with us by emailing agent@fieldagent.com. We endeavour to respond to all queries as soon as we can!
NOTE: There is a 7-day grace period from the date of sign-up for a new Agent accepting an invite to enter the inviting Agent's code