Field Agent has radically reimagined conventional mystery shopping, offering retailers of all kinds a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward online experience, store experience, staff engagement, store conditions, and product usage. With mobile mystery shopping, you get real experiences from real shoppers. Finally.
Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers' smartphones to collect photos, video, and CX insights. Because they're already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.
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