Mystery Shopping Reimagined
Field Agent has radically reimagined conventional mystery shopping, offering retailers of all kinds a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward online experience, store experience, staff engagement, store conditions, and product usage. With mobile mystery shopping, you get real experiences from real shoppers. Finally.
Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers' smartphones to collect photos, video, and CX insights. Because they're already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.
A picture is worth a thousand words. Maybe more, when it shows your facilities from the customer level
There's nothing like rich video to give you a 360-degree view of your business operations
Customers have opinions about their experiences with your business; here's your chance to hear them
Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website
Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience
From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience