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Mystery Shopping Reimagined

Field Agent has radically reimagined conventional mystery shopping, offering retailers of all kinds a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward online experience, store experience, staff engagement, store conditions, and product usage. With mobile mystery shopping, you get real experiences from real shoppers. Finally.

  • App-based, Tech Advanced
  • Real Shoppers, Real Experiences
  • In-The-Moment Perspectives
  • Extensive South African Coverage
  • Global Presence
  • Short Field Times
  • High-Volume Capable
  • Reliable Data

See What the Customer Sees

Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers' smartphones to collect photos, video, and CX insights. Because they're already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.

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Photos

A picture is worth a thousand words. Maybe more, when it shows your facilities from the customer level

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Video

There's nothing like rich video to give you a 360-degree view of your business operations

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Insights

Customers have opinions about their experiences with your business; here's your chance to hear them

The CX From Clicks to Bricks

Online

Online

Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website 

Location

On Location

Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience

IOn-App

In App

From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience

It's Easy to Get Started

We're standing by to answer your questions and to help you get started. Plus, we're just fun to talk to.

Get Started